Privacy Policy
This Privacy Policy describes how Emirates Connect Systems collects, uses, and shares information when you visit or make a purchase from our online platform, or use our services. We are committed to protecting your privacy and handling your data responsibly and in accordance with applicable data protection laws.
Information We Collect
We collect personal information you provide to us directly when you use our service. This may include: - Contact information such as your name, shipping address, billing address, and email address. - Payment information when you make a purchase. - Information you provide when you communicate with us, such as through customer support inquiries or feedback. - Information you provide when you register for an account or participate in promotions or surveys.
We also automatically collect certain information about your device and your use of our service when you visit our site. This information may include: - IP address - Browser type and version - Time zone setting - Operating system and platform - Information about your visit, including the URL clickstream to, through, and from our site - Products you viewed or searched for - Page response times, download errors, length of visits to certain pages, and page interaction information (such as scrolling, clicks, and mouse-overs)
How We Use Your Information
We use the information we collect for various purposes related to providing and improving our services, including: - To process and fulfill your orders and transactions, including managing payments, shipping, and delivery. - To provide customer support and respond to your inquiries. - To manage your user account. - To communicate with you about your orders, our products, services, and promotions (where you have agreed to receive such communications). - To improve our site and services, including troubleshooting, data analysis, testing, research, statistical, and survey purposes. - To personalize your experience on our site. - To ensure the security of our services and prevent fraud. - To comply with legal obligations and enforce our terms and conditions.
We process your personal data based on several legal grounds, including when necessary for the performance of a contract with you, when we have a legitimate business interest (which is not overridden by your interests and fundamental rights), when we have your consent, or when necessary to comply with a legal obligation.
Sharing Your Information
We may share your personal information with third parties to help us provide our services and operate our business. These third parties include: - Service providers who perform functions on our behalf, such as payment processing, shipping, data analysis, email delivery, hosting services, and customer service. These providers are granted access to personal information only as needed to perform their functions and are required to protect the information. - Business partners, but only when necessary for providing the specific services you requested (e.g., for corporate solutions or specific trade-in programs). - Law enforcement or other government authorities when required by law or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request. - In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.
Data Security
We implement appropriate technical and organizational measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention period depends on the type of data and the purpose for processing.
Your Rights
In accordance with applicable data protection laws, you have certain rights regarding your personal information. These rights may include the right to: - Access the personal information we hold about you. - Request correction of inaccurate or incomplete personal information. - Request erasure of your personal information under certain conditions. - Request restriction of processing your personal information under certain conditions. - Object to the processing of your personal information under certain conditions. - Request data portability, allowing you to receive your personal information in a structured, commonly used, and machine-readable format. - Withdraw your consent at any time where processing is based on consent.
To exercise these rights, please contact us using the details provided below. We may need to verify your identity before fulfilling your request.
Cookies and Similar Technologies
Our site uses cookies and similar technologies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, please refer to our separate Cookie Policy.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Emirates Connect Systems
2 Al Fattan Currency House,
Suite 1501, Sheikh Zayed Road,
Business Bay,
Dubai, Dubai,
PO Box 114587
UAE